FAQ

We specialize in advanced heated clothing including heated jackets, gloves, socks, and hunting gear from top brands like ActionHeat, Aheata, Gerbing, and Mobile Warming. Our collection is designed to keep you warm during winter activities, motorcycle riding, and outdoor work.

Our heated apparel features advanced battery-powered heating elements strategically placed in key areas to provide consistent warmth. Most products use rechargeable lithium-ion batteries that offer several hours of heat on a single charge.

Absolutely! Our heated gear is specifically designed for harsh winter conditions. From heated motorcycle gear for riding in cold weather to heated hunting gear for outdoor enthusiasts, our products provide reliable warmth when you need it most.

Yes! We cater to various winter activities with specialized gear including:

• Heated Motorcycle Gear for riders
• Heated Hunting Gear for outdoor professionals
• Heated Socks and Slippers for everyday comfort
• Ice Cleats for slippery conditions

We provide two main shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 days delivery after shipping)
• Free Shipping – For orders over $50 via EMS (15-25 days delivery after shipping)

All orders are processed within 1-2 business days from our facility in Oklahoma City. You’ll receive tracking information once your order ships.

We proudly serve customers worldwide! However, we’re currently unable to ship to some Asian countries and remote regions due to logistical constraints.

Yes! You’ll receive tracking information via email as soon as your order ships. This allows you to monitor your package’s journey from our facility to your doorstep.

We offer a 15-day return window from the date you receive your order. We want you to be completely satisfied with how our heated gear enhances your winter experience.

Please contact our customer service team at [email protected] to initiate your return. We’ll guide you through the process and ensure everything is handled smoothly.

Returned items must be in original condition with all tags attached and packaging intact. For safety reasons, we cannot accept returns on opened battery compartments or used heated products.

We accept all major payment methods including:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is always safe with us.

Currently, we don’t offer payment plans directly, but you may use PayPal’s payment options which sometimes include installment plans depending on your account and location.

Always follow the specific care instructions included with your product. Generally, remove batteries before washing, use gentle cycles, and avoid high heat when drying. Proper care ensures your heated gear lasts for many winters to come.

Battery life varies by product and heat setting, but most of our heated apparel offers 3-8 hours of continuous heat on a single charge. Higher heat settings will drain batteries faster.

Yes, most of our heated products use replaceable rechargeable batteries. We recommend using only manufacturer-approved replacement batteries for optimal performance and safety.

Our dedicated customer service team is here to help! Reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.

Hestra Clothing Store is based at:
7301 Northwest 113th Terrace, Oklahoma City, US 73162
We ship worldwide from our Oklahoma facility.