Privacy Policy

Welcome to Hestra Clothing Store (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, bestheatedglovesus.com, or make a purchase from us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed securely via our payment partners).
• Transaction Data: Details about your purchases, including product preferences, order history, and payment method.
• Technical Data: Information such as your IP address, browser type, device type, and operating system, collected automatically when you visit our website.
• Usage Data: Data about how you interact with our website, including pages visited, time spent on the site, and referral sources.
• Communication Data: If you contact our customer service team (e.g., via email at [email protected]), we may retain your communications to assist you.

2. How We Use Your Information

We use your data for the following purposes:

• Order Processing: To process your payments, fulfill orders, and ship products (e.g., via our facility in Oklahoma City).
• Customer Support: To respond to your inquiries and provide assistance with payment-related issues or product questions.
• Personalization: To tailor your shopping experience, such as recommending heated apparel (e.g., jackets, gloves, or socks) based on your preferences.
• Marketing: To send you updates about new products, promotions, or winter-ready tips, if you have opted in. You can unsubscribe at any time.
• Security: To protect against fraud and ensure the security of our website and payment systems.
• Improvements: To analyze website usage and enhance our services for outdoor enthusiasts, motorcycle riders, and other customers.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share data with trusted partners who assist us in operating our website, processing payments (e.g., Visa, MasterCard, JCB, PayPal), and shipping orders. These partners are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or regulatory request.
• Business Transfers: In the event of a merger or sale of our business, customer data may be transferred to the new owners.
• International Transfers: As we serve customers globally (excluding some Asian countries and remote regions), your data may be processed in the United States or other countries with adequate data protection laws.

4. Data Storage and Security

We take the security of your data seriously. Your information is stored on secure servers and protected using industry-standard measures:

• Encryption: We use encryption technology (e.g., SSL) to safeguard your payment details during transmission.
• Access Controls: Only authorized personnel have access to your personal data, and they are trained in data protection practices.
• Retention: We retain your data only as long as necessary to fulfill orders, comply with legal obligations, or support your customer needs.

While we strive to protect your data, no method of transmission over the internet is 100% secure. If you have concerns, please contact us at [email protected].

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may update or correct inaccurate information in your account.
• Deletion: You can request that we delete your data, subject to legal requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Restriction: You may ask us to limit how we use your data in certain circumstances.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, as required by applicable laws like the GDPR or CCPA.

6. Cookie and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• What Are Cookies? Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.
• How We Use Cookies: To keep you logged in, track items in your cart, and understand how customers use our website (e.g., which heated apparel pages are most popular).
• Third-Party Cookies: We may use services like Google Analytics to improve our site. These partners may place cookies to collect anonymous data.
• Managing Cookies: You can disable cookies through your browser settings, but this may limit certain features, such as secure payment processing.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date. We encourage you to review this policy regularly.

8. Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us:

We are here to help you stay warm and secure, just like our heated gear!