Term and Conditions

Welcome to Hestra Clothing Store! These Terms and Conditions govern your use of our website bestheatedglovesus.com and your purchase of our premium heated apparel products. By accessing our site and making purchases, you agree to these terms.

1.1 Our Commitment

Hestra Clothing Store specializes in high-quality heated apparel designed for outdoor enthusiasts, motorcyclists, hunters, and adventurers who demand reliable performance in challenging conditions.

1.2 Target Customers

Our products cater to:

• Outdoor enthusiasts seeking comfort in cold weather
• Motorcyclists requiring heated gear for extended rides
• Hunters and tactical users needing reliable heated clothing
• Individuals seeking premium heated socks, slippers, and accessories

1.3 Geographic Availability

We ship worldwide, excluding certain Asian countries and remote regions. By placing an order, you confirm that your location is within our service area.

2.1 Product Categories

We offer a comprehensive range of heated apparel including:

• Heated jackets and tactical gear
• Battery heated clothing systems
• Heated motorcycle gear
• Heated socks, slippers, and footwear
• Specialized outdoor accessories

2.2 Product Quality

All Hestra products are manufactured to the highest standards, featuring advanced heating technology, durable materials, and thoughtful design for maximum comfort and performance.

3.1 Order Process

• Orders are processed within 1-2 business days after payment confirmation
• You will receive a tracking number via email once your order ships
• We reserve the right to cancel any order for reasons including inventory issues or suspected fraud

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country’s customs authorities.

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Timeframes

Delivery times are estimates and may vary based on:

• Destination country customs processing
• Weather conditions
• Carrier delays
• Peak season volumes

4.3 Customer Responsibilities

You are responsible for:

• Providing accurate shipping address information
• Being available to receive deliveries
• Paying any applicable customs fees
• Inspecting products upon delivery

5.1 Return Policy

• 15-day return window from date of receipt
• Items must be in original, unworn condition with all tags attached
• Original packaging must be intact and included
• Heated products must show no signs of use or wear
• Proof of purchase (order number) required

5.2 Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Acorn Slippers, Shoes and Socks
• All Herbal Packs
• Open Box Items (specifically marked “Aheata Open Box” products)
• Any items showing signs of use, wear, or damage

5.3 Refund Process

• Refunds processed within 3-5 business days after we receive your return
• Credit card/PayPal refunds may take 5-10 business days to appear on your statement
• Original shipping charges are non-refundable (unless due to our error)
• Total processing time typically 7-15 business days

6.1 Ownership

All content on bestheatedglovesus.com, including text, graphics, logos, images, and product designs, is the property of Hestra Clothing Store and protected by intellectual property laws.

6.2 Usage Restrictions

You may not:

• Copy, reproduce, or distribute website content without permission
• Use our branding or product images for commercial purposes
• Reverse engineer our products or technology
• Use automated systems to access our website

7.1 Product Usage

Our heated apparel is designed for personal use. Users must:

• Follow all product instructions and safety guidelines
• Use appropriate batteries and power sources
• Discontinue use if any malfunction occurs
• Not use heated products in situations where failure could cause injury

7.2 Limitation of Liability

Hestra Clothing Store’s liability is limited to the purchase price of the products. We are not liable for:

• Indirect, incidental, or consequential damages
• Misuse or improper maintenance of products
• Delays caused by carriers or customs authorities
• Normal wear and tear or product aging

7.3 Warranty

All products come with manufacturer’s warranties as specified in product documentation. Please retain your proof of purchase for warranty claims.

8.1 Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Promptly notifying us of any unauthorized use

8.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Submit false or misleading information
• Interfere with website security or functionality
• Attempt to gain unauthorized access to our systems

We respect your privacy and protect your personal information in accordance with our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

Thank you for choosing Hestra Clothing Store for your heated apparel needs. We’re dedicated to providing you with premium quality products and exceptional service for all your outdoor adventures.